At HamyMady, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process as outlined below.
Eligible items may be returned within 30 days of delivery.
To qualify for a return:
The item must be unused and in its original condition.
The item must be returned with all original packaging and accessories.
Proof of purchase or order number must be provided.
The following items are not eligible for return:
Personalized or custom-made products.
Items marked as final sale.
Products that have been used, altered, or damaged after delivery.
To start a return request, please contact our support team with your order details.
Please include:
Your order number.
The item(s) you wish to return.
The reason for the return.
Once your return request is approved, return instructions will be provided by email.
Customers are responsible for return shipping costs unless:
The item arrived damaged.
The wrong item was received.
The product has a manufacturing defect.
We recommend using a trackable shipping service when returning products.
After the returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please allow 10 business days for the refund to appear on your statement, depending on your financial institution.
No restocking fees are charged.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A description of the issue.
Clear photographs showing the problem.
Depending on the situation, HamyMady may provide a replacement, store credit, or a full refund.
Orders may be cancelled before they enter processing or fulfillment. Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.
If you have any questions regarding returns, refunds, or your order, please contact our customer support team.
Business Information:
Business Name: HamyMady
Physical Address: 25200 Carlos Bee Blvd, Hayward, California 94542, United States
Phone: +1 828-203-9327
Email: info@hamymady.com
Contact Form: CLICK HERE
Business Hours:
Mon – Sat | 10:00 AM – 07:00 PM (GMT-05:00)
